Refund Policy – Shaadi-s.com

Last Updated: 16/07/2025  

At Shaadi-s.com, we strive to provide a seamless and satisfactory experience for our users. This **Refund Policy** outlines the terms under which refunds may be granted for our paid membership plans.  

1. General Refund Terms
- All payments made for **premium memberships, subscriptions, or paid services** are **non-refundable** unless explicitly stated otherwise.  
- Refund requests will be considered only under **exceptional circumstances** and at the sole discretion of **Shaadi-s.com**.  

2. Eligibility for Refund
Refunds **may** be considered in the following cases:  
- **Technical Failure**: If a payment is deducted but the service is not activated due to a technical error on our end.  
- **Duplicate Payment**: If a user is accidentally charged twice for the same service.  
- **Service Unavailability**: If the website is non-functional for an extended period (e.g., >48 hours) without prior notice.  

3. Non-Refundable Situations
No refunds will be provided for:  
- **Change of Mind**: If a user decides they no longer want the service after purchase.  
- **Unsatisfactory Matches**: Refunds will not be issued based on match preferences or lack of responses.  
- **Account Suspension/Termination**: If an account is suspended due to violations of our **Terms & Conditions**.  
- **Partial Usage**: If a user has partially utilized the services before requesting a refund.  

4. Refund Process  
- Refund requests must be submitted within **7 days** of the transaction date.  
- Users must provide:  
  - Transaction ID  
  - Registered email/phone number  
  - Reason for refund request  
- Approved refunds will be processed within **7–14 business days** via the original payment method.  

5. Cancellation of Subscription  
- Users can **cancel auto-renewal** anytime before the next billing cycle.  
- No refunds will be issued for unused subscription periods.  

6. Contact for Refund Requests
For refund-related queries, contact:  
Email:  [support@shaadi-s.com]  
Subject Line: "Refund Request – [Transaction ID]"  

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Additional Notes:
- Digital Services Exception: Since Shaadi-s.com provides digital services, standard consumer refund laws may not apply.  
- Fraud Prevention: Refunds may be withheld if fraudulent activity is suspected.  
- Bank Processing Times: Refund delays may occur based on the user’s bank/payment gateway.  

Disclaimer: This policy is subject to change. Users are advised to review it periodically.